Shipping Policy

We ship every order from Kuala Lumpur with EasyParcel's courier partners.

Where we deliver

We currently deliver within Malaysia: Peninsular Malaysia, Sabah, Sarawak and Labuan. Delivery to Singapore and Brunei will open soon.

Processing time

Orders are packed and handed to the courier within 1–2 working days after your payment is confirmed. Working days are Monday to Friday, excluding public holidays.

Postage

• Postage is calculated at checkout from your address and the size of your parcel, using the most affordable courier available.
• We pay RM4 of the postage for every order within Malaysia, so you only pay the rest.
• The postage you pay is shown before you pay, together with a RM1.00 payment processing fee.

Delivery time

After dispatch, delivery usually takes 1–3 working days in Peninsular Malaysia and 3–7 working days to Sabah, Sarawak and Labuan. These are the couriers' estimates and may be longer during sales, festive seasons or bad weather.

Tracking

Once your parcel is booked with the courier, you will receive an email with your tracking number.

Delivery address

Please check your address and phone number before paying. If a parcel is returned to us because of a wrong address or failed delivery, the postage to send it again is paid by the buyer.

Lost or damaged parcels

If your parcel arrives damaged or does not arrive, contact us within 3 days of receiving it (or of the expected delivery date) and we will help you. See our Refund & Return Policy.

Contact

Questions about delivery: [email protected] or WhatsApp/call 011-5950 0464. Please include your order number (for example CP261028-ABCD).