Privacy Policy

This policy explains how CHEZ H.H ENTERPRISE (202003104948 (RA0057637-W)), trading as Chez Professional, No. 2, Lorong 3/27C, Seksyen 5, Wangsa Maju, 53300 Kuala Lumpur ("we") handles your personal data when you use www.chezprofessional.com, in line with Malaysia's Personal Data Protection Act 2010.

What we collect

• When you order: your name, phone number, email, delivery address and the items you buy.
• When you browse: which pages are visited, where visitors came from (for example Instagram or Google) and the type of device. We count visits without cookies and do not store your IP address.
• Your cart is saved only in your own browser until you check out.

Payments

Payments are handled by our payment provider, CHIP. You enter your bank or card details on CHIP's secure page; we never see or store them.

How we use your data

• To process, deliver and support your order.
• To contact you about your order, for example delivery or refund updates.
• To understand how our website is used so we can improve it.

Who we share it with

We share only what is needed with CHIP (to take your payment) and with EasyParcel and its courier partners (to deliver your parcel, including sending you tracking updates). We do not sell your personal data.

How long we keep it

We keep order records for as long as needed for delivery, customer support, and our accounting and legal obligations.

Your rights

You can ask to see or correct the personal data we hold about you, or ask questions about this policy: [email protected] or WhatsApp/call 011-5950 0464.

Changes

We may update this policy. The latest version is always on this page.