Refund & Return Policy

Our products are personal care items, so for hygiene reasons we cannot accept returns once an order has been delivered, except in the cases below.

Damaged, defective or wrong items

If your item arrives damaged, leaking, defective, or is not what you ordered, contact us within 3 days of receiving your parcel with:

• your order number;
• photos of the item and the parcel, and an unboxing video if you have one.

After we check your request, we will send a replacement or give you a refund for the affected item.

Change of mind

We do not offer refunds or exchanges for change of mind, or for items that have been opened or used.

Cancelling an order

You can cancel an order before it is handed to the courier by contacting us. We will refund the full amount you paid.

How refunds are paid

Approved refunds are paid to your original payment method or by bank transfer, usually within 14 working days. Your bank may take extra time to show the refund.

Contact

To ask for a replacement, refund or cancellation: [email protected] or WhatsApp/call 011-5950 0464.